Dropflo Inc., (hereinafter referred to as “Dropflo CRM” or “Dropflo” or “www.dropflo.com”, ‘we’, ‘our’, ‘us’) and its related services (“Service”). Anyone who uses our services or registers with us (hereinafter referred to as ‘User’, ‘Client’, ‘Customer’, ‘You’, ‘Your’), are subject to terms and conditions (“Terms of Service”) set out below. Please read the following terms of Service carefully.

Dropflo reserves the right to update and amend the Terms of Service at any time, however, we will notify on dashboard regarding any amendment in the Terms of Service. All new features that add to or enhance the current Service, including the release of new software, features, versions, tools and equipment, will be subject to the terms of service. Continued use of the service after any such change will constitute your consent to the specified changes.

Kindly note that violation of any of the Terms of Service below will result in the suspension or permanent termination of your account with us. While Dropflo prohibits such conduct and content from the service, you understand and agree that Dropflo cannot be held liable for any content posted on our website and may not be exposed to such content. You agree to use the Service at your own risk.

1. Pre-requisites for Account with Dropflo:

Following are requirement to open account with Dropflo:

i. You have to be human. Registered accounts for bots and other default methods are not allowed.
ii. Fake accounts or illegal accounts are not acceptable, and shall be closed, suspended or terminated upon knowledge and inquiry by our team.
iii. Dropflo can contact you by email regarding your account, updates, news, and other issues related to your account.
iv. You automatically subscribe to our mailing lists and newsletters. You can opt out of receiving emails.
v. You are responsible for maintaining your account security and password. Dropflo cannot and will not be held liable for any loss or damage of your failure to comply with this security obligation.
vi. You are responsible for all posts, contents and activities that take place under your account (whether the content is user-generated) – whether in live chat, in the help desk, on the phone or on social media.
vii. We have a limited restriction on all of our services and if we believe you are abusing this service, we may suspend your account and wish to co-operate with you in this regard.
viii. We reserve the right to accept or reject any potential customer. We only understand if we can let you sign up, update, change the system, or use our services.
ix. You must provide your full legal name, valid business email address, and other requested information to complete the registration process.

2. Payments, subscriptions and Refunds:
   
   i. A valid credit card is required to pay the accounts.
   ii. We sell our software on subscription basis.
   iii. We also provide marketing services on request of customer as the same are optional.
   iv. There are no contracts for the subscription alone, customer are billed automatically, on a monthly basis for the services which they have subscribed.
   v. Currently, we are providing Marketing services to our subscription holders only and may be subject to a minimum contract period depending on the service (i.e. 3 month min. for social media marketing.
   vi. As far as the development of website or development of content of website or related services are concerned we charge onetime fee.
   vii. Paid programs:
   a) Monthly Registration: Monthly Dropflo CRM registration is a monthly paid service as you go. You will be charged within 30 working days. You may cancel our service at any time and you will not be charged again, but you are solely responsible for any charges already incurred.
   b) Annual Subscriptions: As we offer generous discounts on our annual plans, we do not provide refunds for these programs. You can cancel the service at any time and you will not be charged again. However, you are the only one responsible for the costs already incurred.
   viii. No refunds will be made from Dropflo for any monthly or annual plan.
   ix. Every customer is responsible for the charges incurred by him or her. Since, all customers are equal for Dropflo therefore, no exceptions will be made.
   x. In any upgrade or downgrade plan, your credit card will be automatically charged at the new billing rate on your next payment cycle.
   xi. Lowering your service may result in loss of content, features, or volume of your account. Dropflo does not accept any claim for such losses.

3. Cancellation and Termination:

i. Account holder is the only person who can cancel or delete the account. You are solely responsible for the effective cancellation of your account. Any email / phone / contact request to cancel the account will not be appreciated. Please ensure that cancellation requests are made only through the online control panel.
ii. Account cancellation usually takes approximately 2-3 business days to process. If your account is canceled, all your account information will be permanently deleted. You will not be charged again after your official cancellation date.
iii. Dropflo CRM, in its sole discretion, reserves the right to suspend or terminate your account and deny any current or future use of the service, or any other Dropflo service, for any reason, at any time. Termination of service will result in the suspension or deletion of your Account or access to your Account, and will result in the suspension and termination of all content in your Account. Dropflo reserves the right to refuse to be served to anyone for any reason at any time.

4. Service adjustment and pricing:
   
   i. Dropflo reserves the right to change and discontinue, at any time and periodically, temporarily or permanently, the Service (or any part thereof) with or without notice.
   ii. Prices for all services, including but not limited to service subscription plans, may change without notice from us. Dropflo will not be liable to you or any third party for any modification, pricing, suspension, or suspension of service.

5. Infringement of Intellectual Property rights:
   
   i. Dropflo Inc. or its suppliers have intellectual property rights to any and all protected service features, including but not limited to the name of the service, artwork and end user content contained within the service, many individual features, and related documentation. You may not copy, modify, reproduce, replenish, distribute, reverse engineer, collect, or disassemble any part of Dropflo Work or its suppliers.
   ii. Dropflo does not claim copyright over content that you upload or provide for the service. However, by using the Content Posting Service, you agree that others may view and share your content.

6. General conditions:
   
   i. Your use of the Service, including any content, information, or operations on it, is provided “as is” and “as available” without representation or warranties of any kind, express or implied, including but not limited to. , and not to break the law. You take full responsibility for the risks in using this Service.
   ii. You understand that the Service may be used to transfer your content, and that during processing, your content may be transferred offline.
   iii. You understand that Dropflo CRM uses third-party vendors and hosting partners to provide the required hardware, software, data, communication, storage, and application-related technologies.
   iv. You agree not to resell, replicate, reproduce, or exploit any part of the Service without the express written consent of Dropflo CRM.
   v. You may not use the service to store, host, or send unsolicited email (spam), chats or SMS messages. Dropflo CRM complies with Anti-Spam and does not authorize or allow spam to be delivered by an automated service. If there is evidence of spam, your services may be suspended without notice. Dangerous spam should be reported immediately to Dropflo CRM to prevent suspension.
   vi. You may not use the service to transmit any viruses, threats, or malicious content.
   vii. Dropflo CRM makes no representations regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free (iv), the statistical accuracy of the Service, and (v) whether the bugs or bugs of the User will be fixed.
   viii. Dropflo CRM, its affiliates and sponsors are not liable or liable for any direct, indirect, probable, subsequent, exclusive, exemplary, penalties, or other damages arising or in connection with any other use of your Service. The only solution for dissatisfaction with the Service is to stop using the Service.
   ix. If any provision of the Terms of Service is kept invalid or unenforceable otherwise, the enforcement of the remaining provision will not be affected by that.
   x. Dropflo CRM, however, has no obligation to remove content that we consider to be illegal, offensive, threatening, misleading, defamatory, pornographic, obscene, or otherwise contradicts or violates the intellectual property of another party or these Terms of Service.
   xi. The Terms of Service sets out all understanding between you and Dropflo CRM regarding the Service, and terminates any prior agreements between you and Dropflo CRM (including, but not limited to, the previous version of the Terms of Service).
   xii. Any queries regarding the Terms of Service should be directed to support@dropflo.com

7. GDPR:

 You hereby represent and warrant that no personal data under the General Data Protection Regulation (EU) 2016/679 (“GDPR”), which will be processed by Dropflo as a processor on your behalf as part of the product, services, or these Terms. You will contact Dropflo in advance and record any expected changes affecting this representation and warranty and prior to requesting Dropflo to process any personal data or provide any personal information to Dropflo. If you contact any expected changes affecting this representation and warranty on Dropflo, you and Dropflo will work honestly to eliminate Dropflo’s need to process personal information. If the parties unanimously agree that Dropflo will process personal data under the GDPR, Dropflo agrees to: (a) only process personal data in accordance with your instructions; and (b) use technical and organizational measures to protect such personal information. You agree to assist Dropflo in any request or process made by the national data protection officer, or in any other case, relating to the operation of any personal information covered by this representation and warranty. In addition, you will borrow and hold Dropflo safe from any costs, charges, damages, costs, or losses (including reasonable attorney’s fees) arising from the acquisition or processing of personal data of Dropflo under the GDPR. Any unspecified terms used in this Section shall have the meaning defined in the GDPR. 

8. DISCLAIMER:

All the services and all contents are provided on Dropflo CRM on “as is” basis without any kind of warranty whether the same is express of implied. Dropflo specifically disclaims any warranty for sale, merchantability, and no claims, and other warranty certificates and warranties. Dropflo does not warrant and disclaims any warranty regarding reliability, period, certification, availability, or performance; the Dropflo does not certainly warrants or does it mean that your use of the services will be protected or used in connection with other services. Dropflo also disclaims any responsibility regarding your access or use of services or any contents contained. You acknowledge and agree that any access or use of the services, or any such content contained therein, is at your own risk and is subject to your agreement that you will be liable for any damages to your computer system or data loss resulting from operations. No advice or information obtained by you from all safety property, or through or from the services, will represent or any warranty of Dropflo.

9. Governing Law:

These Terms shall be governed by the laws of the Ontario, Canada without regard to its conflict of laws provisions. By this you expressly agree to submit to the full jurisdiction of the state and federal courts of Canada for the purpose of resolving any dispute concerning your access to or use of the Service.